Terms And Conditions

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Verano Hotel & Spa

Verano Hotel & Spa

Facilities Available at the Hotel

Room Service: Time 10:30 AM to 10:30 PM.

Laundry Service: Soiled Laundry Pickup Time 02 to 4 PM, and will be delivered by the next day at 4 PM.

On Request Items: Guest amenities like an Iron and Ironing Board, Hair Dryer, Shaving Kit, Dental Kit, Safety Locker, etc. are provided on request. Kindly contact the housekeeping desk to order any of these amenities.

Room Cleaning: Housekeeping provides room cleaning once daily between 12:00 PM and 6:00 PM. Bed linen is changed on alternate days. Guests are requested to put out the "MAKE MY ROOM" tag outside their room if they wish to have housekeeping clean the room, or the "DO NOT DISTURB" tag if they do not wish to be disturbed.

Mineral Water Bottle & RO Water: We provide two complimentary 500 ml bottles of mineral water per room. Guests requiring additional bottles may purchase them from the restaurant.

Power Backup: We have a power backup system in place and will switch it on whenever there is a power outage. Kindly allow us a few moments to start the generator. We appreciate your patience and understanding.

Smoking: Please DO NOT smoke in your rooms. All rooms are non-smoking and equipped with smoke detectors.

Flush & Disposables: Request not to flush Tampons, Sanitary Pads, Nappies, Wet Wipes, etc. into the toilet pot.

Emergency Information

For any Emergency, please reach out to: Police - 112, Fire - 101, Ambulance - 102.

Hotel Rules & Regulations

1. Guest Registration

All guests, including children, must provide a valid Government-approved Photo ID with address proof at check-in.

Only registered guests are allowed to stay in hotel rooms.

2. Visitors

Visitors are allowed only in the lobby for a maximum of 1 hour and are strictly not allowed in guest rooms.

Unregistered guests are not permitted to stay or use any property facilities under any circumstances.

3. Damage, Misplacement or Loss

Any damage, loss, or misplacement of hotel property, including furniture, fixtures, linen, laundry items, or other assets, caused by guests or their visitors will be charged at the actual cost of repair or replacement. Any damage, stains (blood, tattoo, hair colours, etc.), or misuse of hotel linen or laundry items will also be charged accordingly.

4. Key Card

Loss or damage to the room key card will be charged at Rs. 500 for a lost or damaged card.

5. Noise & Disturbance

Please respect other guests and maintain peace. Quiet Hours: 10:00 PM to 8:00 AM.

Loud music, parties, and excessive noise are strictly prohibited in guest rooms and other public areas.

6. Smoking & Prohibited Substances

Smoking is strictly prohibited inside rooms and indoor areas. A penalty of ₹10,000/- will apply for a violation.

Use of narcotic drugs, illegal substances, or banned materials is strictly prohibited.

7. Swimming Pool Rules

Proper swimming attire is mandatory.

Pool towels must not be taken outside the hotel premises.

Guests are not permitted to carry or use any glass, drinks, bottles, or breakable items in the swimming pool or while swimming.

8. Food & Beverages

Outside food and beverages are not permitted anywhere inside the hotel restaurant, bar, lounge, pool, or any other public areas.

9. Valuables & Safety

Guests are advised to ask for a safety locker to keep their valuables if required (Safety locker on request).

Management is not responsible for loss or theft of cash, jewellery, or personal belongings.

10. Payments & Management Rights

All bills must be settled before departure. Personal cheques are not accepted.

Management reserves the right to refuse admission or ask guests to vacate the premises in case of misconduct, rule violations, or non-payment.